Splitwise - Degraded availability of splitwise.com – Incident details

Degraded availability of splitwise.com

Resolved
Major outage
Started 22 days agoLasted about 9 hours

Affected

Website

Degraded performance from 10:00 AM to 7:08 PM

API

Degraded performance from 10:00 AM to 7:08 PM

Updates
  • Resolved
    Resolved

    As of around 1:15pm ET, access to splitwise.com and our mobile apps has been restored and should be operating normally for all users, including Splitwise Pay in the US. We are continuing to monitor our services and please email support@splitwise.com if you are experiencing any issues.

  • Monitoring
    Monitoring

    As of around 10:48pm ET, access to splitwise.com and our mobile apps has been almost entirely restored and should be operating normally for most users. You should be able to log in, view balances, add expenses, etc.

    The Splitwise Pay integration in the US is still experiencing intermittent outages. New customer signups and some payments or transfers may take longer than usual to initiate or may temporarily fail. We are continuing to monitor and investigate and post again when service is fully restored.

    Your data and funds are secure and no personal or financial information has been lost or compromised. We will post additional updates if there is a significant change. Thank you for your patience while we work through this incident.

  • Update
    Update

    We continue to wait for updates from our upstream provider.

  • Identified
    Identified
    Our upstream provider is still impacted, we are continuing to investigate
  • Investigating
    Investigating
    Due to an upstream provider issue, we are currently experiencing a high rate of timeouts and errors. We are currently investigating this incident.